- Find out what unconscious bias is and its impact on customers and colleagues
- Study a selection of common biases
- Explore a range of techniques to uncover biases
- Follow a systematic process for challenging bias
- See how a diverse work culture can bring benefit to everyone
- Review a range of techniques that help design bias out decisions about recruitment and performance management
- Understand how unconscious bias shapes micro-behaviours and the impact on team dynamics
Who would benefit
Although Unconscious Bias affects everyone this course is aimed at managers and addresses the way implicit bias can affect issues like recruitment, performance management, promotion and team dynamics.
Certification and assessment
Knowledge will also be tested by a randomised series of questions after each module. On completion of the course, the system produces a personalised certificate.