Treating Customers Fairly

£25.00 +VAT

Duration: 40 mins

This Treating Customers Fairly eLearning course is aligned with FCA guidelines and shows financial sector employees how customers deserve to be treated and what best practice is in order to avoid mis-selling.

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Description

Course content

  • How to put customers’ best interests first
  • How to use the six consumer outcomes to ensure customers are treated fairly
  • What tasks should be carried out when customers are treated fairly
  • How to use management information to ensure you are treating customers fairly

Who would benefit

Employees working in the Financial Services Industry who are at risk of damaging by inadvertently mis-selling customer policies, writing/publishing misleading policies and ineffective complaints handling procedures.

Certification and assessment

Subject to the satisfactory completion of the assessment accompanying this course, learners are given access to an electronic Solicitors Regulation Authority approved certificate (in PDF format), which they are able to print and display.