- How to put customers’ best interests first
- How to use the six consumer outcomes to ensure customers are treated fairly
- What tasks should be carried out when customers are treated fairly
- How to use management information to ensure you are treating customers fairly
Who would benefit
Employees working in the Financial Services Industry who are at risk of damaging by inadvertently mis-selling customer policies, writing/publishing misleading policies and ineffective complaints handling procedures.
Certification and assessment
Subject to the satisfactory completion of the assessment accompanying this course, learners are given access to an electronic Solicitors Regulation Authority approved certificate (in PDF format), which they are able to print and display.