Outlook Beginners

This course is part of the library from IMPROVE. No need to worry about which course is right for you….purchase the whole library for a subscription fee AND we will set it up for you, get you started and will be on hand as part of a managed service…all starting from £45 + VAT per month for 20 employees! Prices are based on the size of your organisation with access for all of them to over 50 courses on a range of IT and non-IT topics.

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Demo is available for purchases of 5 or more courses.



  • Navigating Outlook
  • Create and Send Emails
  • Replying and Forwarding
  • To, CC and BCC
  • The Global Address book
  • Zooming in to Message Text
  • Format Message Text
  • Attach Files
  • Use the Search Ribbon in Emails
  • Print Emails
  • Flagging and Follow Ups
  • Create a Contact
  • Create a Contact from an Email
  • Use the Search Ribbon – Contacts
  • Calendar View
  • Create Appointments Full day and Hourly
  • How to Delete a Calendar Item
  • Create a Calendar Item from an Email
  • Moving Appointments Quickly
  • Use the Search Ribbon in the Calendar
  • Create a Task
  • Create a Task from an Email
  • Use the Search Ribbon in Tasks
  • Folder Pane, Reading Pane and To-Do Bar
  • Customer Email Views