- Health and Safety – Principles and good practice
- Visiting People in their Home – Planning, preparation and making the visit
- Recognising warning signs – How to recognise warning signs of aggression and exit strategies
- Dealing with violent incidents – How to diffuse situations and lower the risks
- Verbal Threats – How to respond to these
- Physical Threats – Danger signs to imminent assault
- Confrontation and Aggression – How to respond and diffuse situations and lower risk.
Who would benefit
Lone workers are those who work by themselves without close or direct supervision. Employers have a duty to assess risks to lone workers and take steps to avoid or control risks where necessary. Employers also need to be aware of any specific law that prohibits lone working applying in their industry. Training is particularly important where there is limited supervision to control, guide and help in uncertain situations and crucial in enabling people to cope in unexpected circumstances and with potential exposure to violence and aggression.
Certification and assessment
The online assessment is taken by multiple choice, throughout the training material. The answers are marked automatically and when you pass a certificate will be downloadable.