Description
Course Overview
This immersive eLearning course explores how firms can respond to customer complaints effectively and in line with the guidelines set by the Financial Conduct Authority (FCA).
Go behind the scenes at fictional firm Monimate and explore how to deal effectively with regulated complaints and keep customers happy. Take the challenge to make the right decisions to support and respond to dissatisfied customers effectively. Aim for a top Trustzar service rating for Monimate or risk a loss of reputation or a compensation by the Financial Ombudsman Service (FOS).
Who would benefit
Employees who need to know how to deal effectively with regulated complaints and keep customers happy.
Certification and assessment
Knowledge will also be tested by a randomised series of questions after each module. On completion of the course, the system produces a personalised certificate.
