Customer Complaints Handling

£25.00 +VAT

Duration: approx 30 minutes

eLearning course which explores how firms can respond to customer complaints effectively and in line with the guidelines set by the Financial Conduct Authority (FCA).

Description

Course Overview

This immersive eLearning course explores how firms can respond to customer complaints effectively and in line with the guidelines set by the Financial Conduct Authority (FCA).

Go behind the scenes at fictional firm Monimate and explore how to deal effectively with regulated complaints and keep customers happy. Take the challenge to make the right decisions to support and respond to dissatisfied customers effectively. Aim for a top Trustzar service rating for Monimate or risk a loss of reputation or a compensation by the Financial Ombudsman Service (FOS).

Who would benefit

Employees who need to know how to deal effectively with regulated complaints and keep customers happy.

Certification and assessment

Knowledge will also be tested by a randomised series of questions after each module. On completion of the course, the system produces a personalised certificate.